GENERAL NOTIFICATIONS
Electronic Banking Services inherently involve the risk of malicious attacks such as fraud, scams, virus contamination, unauthorized access, and theft of passwords and personal information. Dünya Katılım Bankası A.Ş. takes all possible technological measures to minimize these risks.
Do not share your personal and account information with anyone who identifies themselves as your friend, a bank employee, or a law enforcement officer on social networks or over the phone. Do not believe individuals requesting money by posing as police, soldiers, judges, prosecutors, etc. Do not respond to requests to deposit money into your T.R. identity number or phone line from unfamiliar individuals.
For any banking transactions that raise suspicion, contact our call center at 444 3 166.
PASSWORD SECURITY
It is crucial to protect and keep your passwords confidential, avoiding sharing them with third parties. Dünya Katılım Bankası A.Ş. is not responsible for any harm or loss resulting from the unauthorized use of your password. Your rights and responsibilities as a user are outlined in the banking services agreement signed with our company.
Do not choose easily guessable passwords based on your personal information or their combinations.
Do not carry your information written in your wallet or bag. Do not write your passwords down anywhere. Memorize them and avoid keeping documents with password information in accessible places.
To avoid falling victim to fraud, do not share your card PIN with anyone, including company personnel. In case of suspicion of fraud, promptly report the situation by calling our call center at 444 3 166.
INTERNET SECURITY
Being an informed internet user and taking measures for your own safety in the areas we mention below will enable you to use our services on the internet more securely.
The green padlock icon in the address bar of your internet browser signifies that our site belongs to Dünya Katılım Bankası A.Ş. and is secure for your use.
Do not trust links in other websites or emails. Do not use these links for access.
Regularly update your operating system and install the latest security applications to prevent potential security vulnerabilities.
Always use the latest version of your internet browser.
Do not download programs with unknown sources, low user count, or unlicensed programs on your phone. Make sure to use antivirus software and update it regularly.
Install and activate a firewall on your computer.
Use software obtained only from reliable sources.
Avoid conducting banking transactions over public wireless networks. Remember that low-security and publicly accessible networks can be exploited by different individuals. Perform banking transactions using your phone's internet connection.