Notification Resolution Process

We evaluate your notifications about our products and services and respond to you as soon as possible.
1
Inform the customer via email/SMS that their notification has been received
2
Assess the received notification
3
Examine the subject of the notification
4
Reach out to the relevant branch, headquarters units, or the customer to resolve the notification
5
Draft a response based on the investigation results
6
6. Communicate the outcome of the notification through the channel specified by the customer
7
Finalize and close the notification
8
The notification is resolved